Have you been to an AT&T store lately? I’ve been a customer for years and they are definitely upping their game. The employees are informed, polite and extremely helpful. We’re talking follow-up phone calls and e-mails. Are they ex-Nordstrom employees or has the AT&T brass recognized the power of smiling and caring? The employees are definitely better trained than they had been in the past. And they are also remembering what their moms taught them about being nice. I think nice is spreading. Even the Department of Motor Vehicles is a far better place than back in the day. Sure, technology is moving the lines along more quickly, but the agents at the counters actually smile. What’s going on here? I like it.